Building an AI-native business
AI-native superpowers
Gaming Systems co-founder Chris Dempsey discusses how building an AI-native company improves the speed and safety of delivery and increases productivity, performance and job satisfaction.
Every member of the Gaming Systems team has their own team of digital assistants who help them to perform their role more effectively.
For us AI is not a bolt-on productivity tool. It is an essential part of our daily workflows and an integral part of our solutions.
We analysed every gaming business process leveraging decades of operational and consulting experience.
The domain language, business context and requirements feed a product ecosystem which optimizes fast, safe software delivery.
Our agents have a detailed understanding of every business process our systems support, every feature, component and line of code in the system, our roadmap and every support request we ever received.
This approach amplifies the productivity of a highly talented team of domain experts and engineers.
Operating this way is a superpower, but we don't stop there. Our goal is to deliver tech solutions that help gaming operators reach this superpowered state.
AI-first solutions that make your team AI-native and help you improve deliver fun experiences and improve business outcomes.
Aligning on what to build
We use domain-driven design to model the business domains the system will manage.
Our product managers define the business context, user stories, events, permissions and requirements as code, supported by their agents.
The product team, designers and engineers work together to define context and shape requirements in a format that our agents can easily consume.
Each business process has been meticulously analysed based on decades of experience working with gaming operators all over the world and extensive research of leading edge platforms.
The domain language, context and requirements are written in code so that our AI tools can index them alongside the system code.
Our product ecosystem provides the agents that build the software with detailed understanding of the business context, how gaming businesses operate, our product vision, existing functionality and code base.
Fast, safe delivery of new ideas and features
Mind is organized in a series of bounded contexts with clearly defined internal and external integrations points.
Each component can be independently maintained without impacting the others so we can perform frequent, low-risk. updates.
Our decoupled, modular architecture helps us right-size the problems we are tackling to keep the context tight and retain control over the output.
Sophisticated guardrails help our engineers to assign development work to the agents and focus on reviewing and refining high-quality AI-generated code.
As well as producing the system code, the agents deliver the end-to-end tests and deployment routines that enable us to deliver updates quickly and safely.
Our monthly releases each add a huge amount of functionality and can be deployed to production with minimal downtime, UAT and operational impact.
Superpowered support and partnership services
Every component of Mind securely delivers extensive logs, performance metrics and telemetry.
Our support team and their agents proactively monitor performance metrics and logs to identify early indicators of potential future issues.
When risks are found or incidents occur, our service agents analyse the detailed logs and code base to identify the root causes and propose a plan to resolve them.
This automated investigation helps our human team to quickly restore service every time.
Our lead times for bugs and improvements are measured in days.
Work flows smoothly and we get stuff done quickly and effectively because our agents assist us with every task.
Supercharged data pipelines and intelligent agents unlock new potential
We have taken the established gaming management systems functionality and injected an AI layer which streamlines, supercharges and augments traditional workflows.
We have also unlocked a wealth of new opportunities that weren’t possible with traditional approaches.
Mind’s decoupled event-driven architecture is optimised for the exploitation of AI. We capture many more data points than a traditional system to feed digital agents that automate manual processes and complex analytical workloads.
Agents reconcile data from various sources and automatically process or suggest corrections to heal suspect data. These processes enable us guarantee the accuracy of live accounting and player tracking data pipelines across the business.
Agents then optimise compliance, campaigns, customer journeys and rewards to deliver exceptional service with a minimum of effort.
Hot data paths can issue live rewards, initiate workflows and investigations and support operational decisions. Cold data paths enable deep analytics and automated learning to power advanced value prediction, segmentation and risk management workloads.
Our agents support your operations, automate routine manual tasks, underpin customer service and help you deliver personalized communication and offers to your customers.
All the traditional workflows you expect are still available manually, but our agents and automations will make your team more capable and more efficient and help you enhance revenue by improving marketing and customer service.
We use automation safely by applying a framework of carefully considered guardrails to every skill and permission we assign to our agents.
Augment your team by leveraging AI in your business processes
We will help you to become AI-native with agents supporting every process within your business and revolutionizing how you operate.
We have revisited every business process and evaluated how we can drive value by managing risk, optimizing gaming product, reducing waste, personalizing marketing and customer service and rethinking the guest experience.
Mind was designed in the AI era by an expert team of industry professionals and highly skilled engineers.
We have harnessed the power of the latest technologies and optimized our architecture, organisation and workflows for fast, safe continuous output of new innovative functionality. We haven’t just improved our efficiency with AI, we have created an AI-powered delivery engine that keeps value flowing to our partners.
AI-native gaming operations
As we have proven with our own business, AI-native operations are more efficient, more performant and provide a better work environment.
Think of all your inefficient processes and manual activities in your business and how they could be transformed if you had more data and tightly focused software that did the leg work. You are imagining the gaming management system of the future. Its name is Mind.
