Premium service 24/365
We have invested heavily in the reliability of Mind and monitoring solutions that identify issues before they occur.
If you need any advice or assistance, support requests can be raised from the system via our multilingual support portal. Our team communicate with you in your preferred language in real time using sophisticated AI translation services.
Once you raise the request, our business automations kickin. If the issue is urgent and business impact is high, the system will immediately assign an on-call incident manager who will contact you directly.
You don’t have to deal with call centres or junior staff. Our incident managers are all experts in the system and understands gaming operations. The incident manager has immediate feedback from our digital agents, who will explore system performance metrics and logs and quickly identify the root cause of the problem.
The incident manager has instant access to resolver teams from our infrastructure and software development teams, so we can restore operations quickly and keep the revenue flowing.
Marketing and compliance consultancy
Our consultants have helped many of the world’s leading gaming operators design, launch and measure a wide variety of marketing and bonusing initiatives.
Mind provides a powerful toolkit of features that can incentivize and reward your players. Our team will help you to unlock the potential of these features and create automated, measurable, tax-optimized campaigns and promotions that excite your customers and keep them coming back.
The Gaming Systems team have worked on technology solutions for AML/CTF and safer-gaming for almost 20 years. Mind was built to effortlessly capture detailed data for every transaction across the whole operation. Our consultants will work with you to configure triggers and workflows so you can enforce and evidence your procedures with a minimum of friction for your customers.