Drive efficiency
Maximum automation makes your team more productive and improves customer service
Workflows drive priorities
Mind will underpin all your important procedures and workflows, making sure that key tasks are performed properly and appropriate evidence is retained.
Mind’s event-driven task/queue management platform enables you to configure policies and workflows to create the framework for how your business will operate.
The triggering event or threshold initiates the workflow, and our agents orchestrate the process. Tasks can be assigned to personal and role-based lists, and agents will help your team perform every step, where possible automating tasks, decisions and auditing.
Where a human action or decision is required, we make theprocess as slick as possible for your team. Tasks can be viewed on desktop, mobile and wearables, and all relevantcontext is available at their fingertips.
Digital agents
Our agents will also help you to document your standard operating procedures including system documentation and your custom policies toensure your team understand the full scope.
The agents have full context of all significant events via the real-time data feeds and can process most tasks automatically. They do this reliably and consistently, creating a comprehensive audit trail. Whenever an agent makes decisions, there is full transparency with detailed reasoning and evidence.
As a task is completed, the next stage of the workflow isinitiated so your team can perform all necessary actions with AI-driven orchestration and zero friction.
Policies reinforce your procedures
Workflows and the activities of agents within them are controlled by your policies. Policies determine which types of actions are allowed, which agents should perform themand what controls and guardrails apply.
Policies are human-readable, testable business rules which dictatethe collaboration between your team and the agents/ Your operators, compliance team and auditorshave a shared understanding of expected behaviour and Mind orchestrates and reinforcesyour procedures.
Our test automation framework is able to encompass yourpolicies so you can confidently implement updates, without disrupting youroperations.
